Privacy Policy

At Horizon Assist, we are committed to protecting the privacy and confidentiality of our clients, families, and partners. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our services, you agree to the terms outlined below.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home address, and other contact details.

• Health Information: Details about care needs, medical conditions, or preferences relevant to senior care placement.

• Payment Information: Credit card details, billing addresses, and related financial data for processing payments.

• Website Usage Data: IP address, browser type, and cookie data to improve website functionality.

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2. How We Use Your Information

The information we collect is used to:

• Match seniors and families with appropriate care providers and facilities.

• Communicate with you regarding our services.

• Improve our services and user experience.

• Comply with legal and regulatory requirements.

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3. Sharing of Information

We may share your information under the following circumstances:

• With trusted partners, such as senior care facilities, to assist with placement services.

• With service providers who help us operate our business (e.g., payment processors, IT support).

• When required by law or to protect our legal rights.

We do not sell or rent your personal information to third parties.

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4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and gather analytics to improve our website. You can manage cookie settings through your browser preferences.

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5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. These include secure servers, data encryption, and regular security assessments.

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6. Your Rights

You have the following rights regarding your personal information:

• The right to access, correct, or update your information.

• The right to request the deletion of your personal data (subject to legal and contractual obligations).

• The right to opt out of certain data-sharing practices, such as marketing communications.

To exercise these rights, please contact us using the information below.

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7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: Horizon Assist, 216-236-8483, brett.rodgers@horizonassist.net

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8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.